Controlling shared resource capacity

Activity centre businesses such as climbing and indoor trampoline centres need to operate a safe environment for their customers this requires the centre to control each session capacity (number of people participating at the same time) For safety reasons and providing a great customer experience they need to limit the number of customers actively participating per session.

As an activity centre can offer different type of sessions and sessions that vary in duration the capacity needs to be controlled on the timeslot instead of the type of session being offered.

For example: An Indoor trampoline centre which has a capacity of 50 people per session may offer the following sessions types:

• 1 hour jumping session
• 2 hour jumping session
• Jumping party

All three session types can occur at the same time but capacity needs to be controlled across all on them.

bookitLive now allows the capacity to be defined on the resource schedule to allow the capacity to be controlled for all service using the schedule.

For example: One resource schedule is used for the three session types with a timeslot capacity set (50) and shared across all three. This configuration ignores the group size set on the service and uses the resource capacity instead. Regardless of which session type is booked and the duration for each session type the overall capacity is controlled by the timeslot.