Secure booking software for Government
bookitLive’s online booking platform is proven to improve customer experience and create staff process efficiencies. bookitLive booking platform is trusted by local, state and federal governments to manage their most important customer appointment booking requirements that need to be secure, data-driven, and fully integrated with internal software and systems.
Online Appointment
Online appointment scheduling eliminates “urgent” time-wasting phone calls, freeing you up to tackle the “important” tasks, servicing the tax payers.
Effective customer engagement
Erase the negative public view of Government bureaucracy by providing simply appointment bookings that quickly improves customer satisfaction and employee efficiency.
Optimise customer engagements
No more time wasted on the phone going through all the dates and times that clash!
Provisioning digital processes to appointment scheduling improves customer experience and creates staff process efficiencies. Powerful reporting enables management to maximize staff and resource utilisation.
Improved outcomes
Fewer appointments are required when staff are equipped with the right information to meet the needs of their customers. Increased capacity means a quicker service can be provided to offer a ‘right first time’ service. Managers have all scheduling data at their fingertips to see improved post-service feedback.